AI powered Grievance Management Application
Source : PIB
Technology
What is discussed under AI powered Grievance Management Application ?
- About Application
- How this application useful ?
- What is Artificial Intelligence ?
- National Strategy On Artificial Intelligence
Why in News ?
Rajnath Singh launched an Artificial Intelligence (AI)-powered grievance management application developed by Ministry of Defence with the help of IIT-Kanpur.
Key Facts
- This initiative is another citizen centric reform of the Government that aims to empower the people at large.
- This is the first AI based system developed to improve grievance redressal in the Government.
- This is developed in such a way that it can understand the content of the complaint.
- With this capability it can identify repeat content as well as spam content automatically.
- This enable the application to identify the category of the complaint without any specific keyword.
- The application can identify the status of the complaint whether it is resolved or not by the concerned office.
- User friendly search enable the user to formulate his own queries/categories depending on management requirements and seek performance results based on the query.
- How this application useful ?
- Lakhs of complaints are received on CPGRAMS portal of DARPG.
- This application will have great use in understanding the nature of complaints, geographies from where they registered and policy changes which can be introduced to create systemic improvements to address these grievances.
- AI-powered application will automatically handle and analyse the complaints.
- This would reduce human intervention, save time and bring more transparency in their disposal.
- It marks the introduction of AI-based innovations into governance and administration.
- The success of this project in MoD will pave the way for extension of this application across other Ministries.
- The web-based application has been jointly developed by Department of Defence, MoD; DARPG and a team of IIT Kanpur.
What is Artificial Intelligence ?
- AI was a term first coined at Dartmouth College in 1956.
- Artificial intelligence is the ability of machines to perform certain tasks, which need the intelligence showcased by humans and animals.
- AI includes machines automatically learning from existing data without being assisted by human beings that allows the machine to absorb huge amounts of unstructured data such as text, images, and audio.
- The major characteristics of AI system are observation, analytical ability, problem solving, learning, etc.
- National Strategy On Artificial Intelligence
- Government of India mandated NITI Aayog to initiate a national programme to direct the efforts of the Government in the area of artificial intelligence.
- NITI Aayog released India’s National Strategy for Artificial Intelligence (NSAI) in June 2018.
- NITI Aayog adopted a three-pronged approach
- Undertaking exploratory proof-of-concept AI projects in various areas,.
- Crafting a national strategy for building a vibrant AI ecosystem in India.
- Collaborating with various experts and stakeholders.
- AIRAWAT, which lays down India’s approach for the development of AI-specific cloud-computing infrastructure, was released in January 2020.
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