Centralized Public Grievances Redressal and Monitoring System (CPGRAMS)
Source: PIB
GS III: Food and Agriculture;
Overview
- News in Brief
- How it helps
Why in the News?
The Department of Administrative Reforms and Public Grievances (DARPG) released its 17th Monthly Report on Centralized Public Grievances Redressal and Monitoring System (CPGRAMS) for September 2023 which provides a detailed analysis of types and categories of public grievances and the nature of disposal.
Centralized Public Grievances Redressal and Monitoring System (CPGRAMS)
- Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform.
- The public authorities are open to receiving complaints from the public on any topic pertaining to the provision of services around the clock.
- It is a single portal that connects to every department and ministry in the Indian and state governments.
- All Ministries and States have access to this system based on their respective roles.
- CPGRAMS is also accessible to the citizens through a standalone mobile application downloadable through the Google Play store and a mobile application integrated with UMANG.
- The platform provides a unique registration ID during the registration and the status can be tracked with this unique registration ID
- The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.
- An appeal facility is also available through the platform for those who are not satisfied with the resolution.
- If the rating provided is ‘Poor,’ the option to file an appeal is made available.
- Once a grievance is closed, the complainant has the option to provide feedback if they are not satisfied with the resolution.
- The petitioner can track the status of their appeal using the grievance registration number.
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