Revamped Scheme for Administrative Reforms of DARPG
Source: PIB
GS II: Governance and Civil Service
Overview
- About Revamped Scheme for Administrative Reforms of DARPG
- Centralized Public Grievance Redress and Monitoring System (CPGRAMS)
Why in the News?
The Government recently approved funding for the revamped Scheme for Administrative Reforms of DARPG to be implemented in 2024-25 and 2025-26 of the 15th Finance Commission Cycle.
About Revamped Scheme for Administrative Reforms of DARPG
- The scheme will take up next-generation administrative reforms to match the new aspirations of Viksit Bharat.
- The revamped Scheme for Administrative Reforms has 2 verticals:
- Comprehensive System for Redressal of Public Grievances
- Administrative Reforms.
Comprehensive System for Redressal of Public Grievances:
- Aimed at improving the quality of grievance redressal and reducing timelines by developing an AI-enabled comprehensive system for redressal of Public Grievances.
- The Scheme has an allocation of Rs. 128 crores.
- Seeks to take forward the 10-Step CPGRAMS reforms.
- The project will integrate all other grievance portals
- The scheme would utilize deeper technology adoption, enhance capacity building of grievance redressal officers, and upgradation of CPGRAMS version 7.0.
Scheme for Administrative Reforms
- Allocation of Rs. 107 crores to utilize the resources for the following programs.
- Conduct of Civil Services Day Conferences
- Regional Conferences for Replication of Good Governance Practices in States/ UTs and e-governance practices.
- Initiative for Increasing Efficiency in Decision Making and Sushasan Saptah 2024 & 2025.
Centralized Public Grievance Redress and Monitoring System (CPGRAMS)
- It is an online platform available to the citizens 24×7.
- Aims to lodge their grievances to the public authorities on any subject related to service delivery.
- It was developed by National Informatics Centre in association with the Directorate of Public Grievances (DPG) and the Department of Administrative Reforms and Public Grievances (DARPG).
- It is a single portal connected to all the Ministries/Departments of Central and State Governments.
- This is accessible to the citizens through a mobile application integrated with UMANG.
- if they are not satisfied with the resolution by the Grievance Officer citizens can appeal
- It provides online access to all citizens including those in Armed Forces personnel to report their grievances.