Department of Agriculture and Farmers Welfare 17th Report
Source: PIB
GS II: Important aspects of governance, transparency and accountability, e-governance- applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures
Overview
- Achievements of DA&FW
- Centralized Public Grievances Redressal and Monitoring System (CPGRAMS)
Why in the News?
The Department of Administrative Reforms and Public Grievances (DARPG) released its 17th Monthly Report on Centralized Public Grievances Redressal and Monitoring System (CPGRAMS) for September 2023 which provides a detailed analysis of types and categories of public grievances and the nature of disposal.
Achievements of DA&FW
- Department maximum number of 11198 public grievances in September 2023.
- Department of Agriculture and Farmers Welfare is the top performer in the Grievance Redressal Assessment & Index within Group A more than 500 grievances for September 2023.
- CPGRAMS has been integrated with the Common Service Centre (CSC) portal and the Department of Agriculture and Farmers Welfare has received the maximum number of grievances with the department receiving 5167 grievances in the month of September 2023
- 46.14% of grievances received by the Department of Agriculture and Farmers Welfare in the month of September 2023 have been filed through CSCs i.e., 5167 grievances out of 11198 receipts have been registered through CSCs.
- During the month of September 2023, 387 grievances were brought forward, and 11198 new grievances were received making a total of 11585 grievances out of which 8830 were disposed of and 2755 grievances were pending on 30th September, 2023.
- From January to September 2023, 5145 grievances were brought forward from 31st December 2022, and 95687 new grievances were received making a total of 100832 grievances out of which 98077 were disposed of and 2755 grievances were pending on 30th September 2023.
- During this period, a disposal rate of 97% was achieved.
Centralized Public Grievances Redressal and Monitoring System (CPGRAMS)
- Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform.
- The public authorities are open to receiving complaints from the public on any topic pertaining to the provision of services around the clock.
- It is a single portal that connects to every department and ministry in the Indian and state governments.
- All Ministries and States have access to this system based on their respective roles.
- The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.
- If the rating provided is ‘Poor,’ the option to file an appeal is made available.
- Once a grievance is closed, the complainant has the option to provide feedback if they are not satisfied with the resolution.
- The petitioner can track the status of their appeal using the grievance registration number.
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