Why in News ?

MOU signed between NeGD and CSC E-Governance Services India Limited making services on UMANG app via CSCs available to citizens through the network of 3.75 lakh Common Service Centres (CSC).

About MoU

• With this Memorandum of Understanding (MoU) in place, the services on UMANG app will be available to citizens through the network of 3.75 lakh CSCs.
• Village Level Entrepreneurs (VLEs) will enable citizens to avail e-governance services of 140 departments through the UMANG App. 
• The move will benefit
  • Those who do not have access to smartphones.
  • For those who are not comfortable accessing app based e-services on their own.
• UMANG services are being enabled on CSCs without any additional cost and NeGD is making all services available to CSCs at zero cost. 
• Alliance of UMANG and CSCs will empower lakhs of citizens in our country, especially during these unprecedented times, ensuring ease, convenience, and security

UMANG App

• UMANG (Unified Mobile Application for New-age Governance) app provides a single platform to access pan India e-governance services ranging from central to local government bodies and other citizen centric services.
• It offers ease of access to major government services for citizens from a single mobile app.
• It has more than 3.12 crore downloads, with 2.05 crore registered users.
• This e-governance app was developed by Ministry of Electronics and Information Technology (MeitY) and National e-Governance Division.
• It has 12 regional language : Hindi, Assamese, Gujarati, Bengali, Kannada, Odia, Punjabi, Malayalam, Marathi, Tamil, Telegu, and Urdu.

Common Service Centres (CSC)

• It was a part of government’s vision of socially, financially and digitally inclusive society.
• CSCs are the access points for delivery of
  • Essential public utility services
  • Social welfare schemes
  • Healthcare support
  • Financial, education and agriculture services
• It is a pan India network. 

Source : PIB

Topic

GS II : Important aspects of governance, transparency and accountability, e-governance- applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures

Compilation for : 27 August 2020