Why in News ?
Jammu and Kashmir Lieutenant-Governor launched the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS) in a bid to create an interface with the public and focus on governance issues in the Union Territory. Grievance Redress System In J&K after the revoking of Article 370.
Grievance Redress System In J&K
- Aims step towards gaining people’s trust.
- Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS) considered to be a part of good governance.
- The system is being launched on a pilot basis in three districts Jammu, Srinagar, and Reasi
- It will gradually be rolled out in the remaining districts by October 2 and will replace the current portal that was launched in 2018.
- The existing portal has now been integrated downwards to the district level by mapping nearly 1,500 public offices in 20 districts of the Union Territory.
- District Collectors and Deputy Commissioners will be the primary nodes for receiving, disposing and monitoring grievances.
- Significance
- The move comes at a time when a sense of disconnection and alienation has been growing among the people, especially in the Kashmir Valley.
About Grievance Redress System
- Grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness.
- Designated nodal agencies in the Central Government
- Department of Administrative Reforms and Public Grievances
- Directorate of Public Grievance
- There should be a process flows for grievance redressal.
- Centralized Public Grievance Redress and Monitoring System
- It aims at receive, redress and monitor the grievances of the public.
- Launched by the Department of Administrative Reforms & Public Grievances (DARPG) under the Ministry of Personnel, Public Grievances & Pensions.
- Developed by National Informatics Centre (Ministry of Electronics & IT [MeitY]), in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).
Source : The Hindu
Topic
GS III : Important aspects of governance, transparency and accountability, e-governance- applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures
Current Affairs Compilation : 12 September 2020