Why in News ?

Jammu and Kashmir Lieutenant-Governor launched the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS) in a bid to create an interface with the public and focus on governance issues in the Union Territory. Grievance Redress System In J&K after the revoking of Article 370.

Grievance Redress System In J&K

• Aims step towards gaining people’s trust.
• Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS) considered to be a part of good governance.
• The system is being launched on a pilot basis in three districts Jammu, Srinagar, and Reasi
• It will gradually be rolled out in the remaining districts by October 2 and will replace the current portal that was launched in 2018.
  • The existing portal has now been integrated downwards to the district level by mapping nearly 1,500 public offices in 20 districts of the Union Territory.
• District Collectors and Deputy Commissioners will be the primary nodes for receiving, disposing and monitoring grievances.
• Significance
  • The move comes at a time when a sense of disconnection and alienation has been growing among the people, especially in the Kashmir Valley.

About Grievance Redress System

• Grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness. 
• Designated nodal agencies in the Central Government
  • Department of Administrative Reforms and Public Grievances
  • Directorate of Public Grievance
• There should be a process flows for grievance redressal.
• Centralized Public Grievance Redress and Monitoring System
  • It aims at receive, redress and monitor the grievances of the public.
  • Launched by the Department of Administrative Reforms & Public Grievances (DARPG) under the Ministry of Personnel, Public Grievances & Pensions.
  • Developed by National Informatics Centre (Ministry of Electronics & IT [MeitY]), in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).

Source : The Hindu

Topic

GS III : Important aspects of governance, transparency and accountability, e-governance- applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures

Current Affairs Compilation : 12 September 2020